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The products will be paid at the time the order is made. The supported payment methods are the following:
PayPal
Checkout
After payment the customer will receive an order confirmation. After we have received the payment we will start processing the order during the opening hours of our store.
We ship through the Finnish postal system to deliver the orders. Most of the products are sent in a normal sized envelope which will be delivered straight to customer’s delivery address. Posters and bigger orders are sent in a package that will be handled through customer’s local postal system. The usual policy is that after the delivery has arrived to the post office, the customer gets a notification by mail. With the notification, customer is able to receive the package from the post office.
We aim to send all the orders as one complete delivery. In case one of the items has ran out of stock, the order can be sent in several instalments.
The delivery time is approximately 1-3 weeks (unless specified differently in the product description). The exact delivery time depends on the product and the shipping country. If the product is out of stock, the estimated delivery time is specified in the product description. If there are any changes in the delivery times, we will notify the customer immediately.
Public holidays, such as Easter and Christmas can cause delays for the transfer of mail and therefore also in the delivery times.
The shipping costs are based on the the weight and size of the final order. Final shipping costs will be shown in shopping cart before paying the order. The shipping rates depends on the shipping area, the weight and the size of the package. The prices are based straight on Finnish Post Office prices and Iron Sky does not take any profit from sending the orders. Areas and shipping costs are listed below:
Area 1: Shipping to Finland 5,90 €
Area 2: Shipping to Europe 5,90 € – 22,90 €
Area 3: Shipping outside Europe 7,90 € – 35,00 €
Every case of returns has to be agreed on with the seller beforehand. The customer has 14 days to make reclamation after having received the order. We can be reached by e-mail at the address support@ironsky.net. A faulty item will be replaced only with a similar, non-faulty item. The seller will not reimburse shipping costs caused by a return unless the seller and the customer have agreed about the return beforehand. The seller will not accept cash-on-delivery returns.
Although the seller packages the orders carefully, sometimes packages break during delivery. For this reason it’s recommended for the buyer to check the package for possible damages right after having received it. If the package has been damaged during delivery, the customer should complain about it right away in the post office. Buyer should also contact the seller and agree for a new product to be delivered. According to the Finnish consumer protection laws unopened packages can be returned in for 14 days after the order has been delivered.
In all matters pertaining to the web store items and orders you can contact us by e-mail: support@ironsky.net.
Data controller and legislative framework
We at Iron Sky Universe Oy (“ISU”) are committed to protecting your privacy as the controller of your personal data.
ISU is a limited liability company incorporated under the laws of Finland. Our business identification code is 2584146-3 and our registered address is c/o 2 krs, Työpajankatu 2b E, 00580 Helsinki. As a Finnish company we operate under and comply with the data protection regulation applicable in the EU and in Finland, including but not limited to General Data Protection Regulation of the European Union (“GDPR”) 2016/679/EU).
These principles together with our Terms of Use set the framework for how we process the personal data collected from you or otherwise relating to you. Please take a moment to familiarize yourself with our privacy policies below in order to better understand the way we work and how your data is processed.
Minors
To use our services or to subscribe as a user to ironsky.net you must be of age in accordance with the applicable laws in your country of residence. Minors may only use our services with parental consent and under parental supervision in accordance with our Terms of Use and this Privacy Policy.
Why do we process your personal data?
We need to process your personal data in order to
- to manage your customer relation to ISU
- to manage your ironsky.net user profile
- process purchases you make in our online ticket store
- make it possible to you to invest in our projects
- offer you the opportunity to take part in our crowdfunding project
- process the ideas and comments you provide to us within our crowdsourcing project
- the blog we publish on our website and in order to show the comments made to the blog entries
- provide you information on our activities and services
- provide you with marketing information related to our services or the services of our commercial partners (requires your separate consent)
- provide you information on the changes to this Privacy Policy and our Terms of Use
- We may share your information with our partners in connection to the crowdfunding and investment projects offered on our website through our commercial partners’ external links. You may be required to agree to separate privacy policies and terms and conditions when using the services provided by our commercial partners. For more information on the information we share, see “Who do we share your data with?” below.
What personal data do we process?
In case you subscribe as a user to ironsky.net or make purchase on our website or through our partners’ websites linked to our website we may collect the following personal data from you:
Name
ironsky.net username
email address
street address
gender
date of birth
credit card information, including the card type, card number, date of expiration
information provided by you when using our service online, e.g. comments to our blog posts
electronically transmitted messages related to your customer relation
technical details related to your navigation on our website including your IP-address
We will store your personal data only as long as it is necessary for the purposes listed above. We take due care in processing your credit card information, which is processed and stored only by the processors of payment services.
With whom do we share your data?
You may control the visibility of your user information to others in the settings of your user profile. Please note that all information you share through your comments to our website or any content you share on our website is visible to an unrestricted public audience.
ISU may share your personal data with companies affiliated to ISU. ISU may also share your personal data with third parties under the instructions and supervision of ISU for the purposes set out in this Privacy Policy. We may use such third party subcontractors for example for the support functions needed to provide our services to you.
If you have given your consent to provide you with marketing information relating to the services, or any other service or product including any third party service or product, ISU may share your personal data with ISU’s designated third parties to enable such third parties to provide marketing information regarding their products and services.
On its website ISU may also provide links to the online services provided by its commercial partners. When using the services of such third party service providers, it may be required from you to enter into a contractual relationship with these partners separately, for example in order to create a user account in their service. These service providers may process your personal data subject to the terms and conditions and privacy policies of such services as independent controllers.
Where is your data stored?
Your personal data may be transferred and stored on servers located in various countries within and outside the European Union (EU) and the European Economic Area (EEA). Your personal data may also be processed by our staff or subcontractors located in countries outside the EU/EEA. When transferring your data outside the EU or the EEA, ISU takes appropriate steps to ensure that there is a legal basis for such transfer and that your data is adequately protected in accordance with applicable law.
Data Security
ISU applies appropriate measures to ensure the security of your personal data from internal and external threats. These measures include the following:
The information in your user profile is password protected
We follow best practices for web app security
All payment data is only transferred trough secure connections
Despite the security measures applied by ISU, the risks connected to the use of online services cannot be completely ruled out and therefore no security measure can completely guarantee the safety of your data.
Please note that if you have registered as a user on ironsky.net, you are responsible for keeping your password secure. To protect your user profile, we ask you not to reveal your password to anyone under any circumstances.
Use of cookies
Cookies are small text files which are sent to and stored in the user’s device, and which allows the website administrator to recognize the frequent visitors of the website, to facilitate logging in to the user profile and to make it possible for the administrator to collect information of the users. Based on the information collected by the cookies we are continuously able to improve the contents of our website. Cookies do not damage the users’ devices or files. In case you do not wish us to receive this information through our use of cookies, you may restrict the use of cookies by changing the settings of your browser. Please note that such changes may affect the availability and proper functioning of our website and our services.
We use cookies on our website in order to make your user experience more user friendly and to be able to provide personalized information and services to our users. We also use authorized third party services in our website, who may install their own cookies on our website in order to provide their services to you. We may also use temporary cookies to facilitate navigating on our website.
Our website also contains links to other service providers’ websites. The cookies used on those other service providers’ websites are not included in this description.
Your rights
You have the right at any time to inspect and correct your personal data stored by us. You also have the right to have any incorrect, incomplete, outdated or unnecessary personal information related to you removed or updated at your request. ISU may also at its own initiative correct or remove any personal data, which is incorrect, incomplete, outdated or unnecessary for the purposes described in this Privacy Policy.
You have the right at any time to prohibit ISU from using your personal data for contacting you in marketing or selling purposes. You may also exit any of our mailing lists you have subscribed to by following the instructions at the bottom of our messages.
You have the following rights in relation to your information based on GDPR and other laws, which you can exercise by sending an email to legal@ironsky.net:
- to request access to your information and information related to our use of your information
- to request us to send your marketing information by email
- to request the correction or deletion of your information
- to request that we restrict our use of your information
- to object to the processing of your information for certain purposes
- to withdraw your consent to our use of your information. In accordance with Article 77 of the GDPR, you also have the right to file a complaint with a supervisory authority.
Changes to this Privacy Policy
ISU reserves the right to revise and modify this Privacy Policy at any time. Such changes may be necessary due to regulatory changes, authority requests, change in our services or any other reason.
Contact information
Should you have any questions regarding your privacy or our policies at ISU or should you wish to exercise your rights under applicable data protection legislation, please contact legal@ironsky.net. We will process your query as soon as possible.